- Order Processing Time
1.1 Order Confirmation:
Orders are processed and confirmed upon successful payment.
1.2 Processing Time:
Please allow 2 business days for order processing before shipment.
- Shipping Options and Costs
2.1 Free Shipping:
Orders in INDIA are eligible for free standard shipping.
- Estimated Delivery Time
3.1 Standard Shipping:
Estimated delivery within 5 business days.
- Tracking Information
5.1 Tracking Numbers:
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package.
5.2 Tracking Updates:
Track your package regularly for updates on its location and estimated delivery time.
- Delivery Issues
6.1 Address Accuracy:
Ensure that the shipping address provided during checkout is accurate. We are not responsible for orders shipped to incorrectly provided addresses.
6.2 Delivery Delays:
In rare cases, external factors such as weather conditions or customs delays may affect delivery times. We appreciate your patience in such situations.
- Missing or Damaged Items
7.1 Reporting Issues:
If your order is missing items or arrives damaged, please contact our customer support team within 2 days of receiving your order.
- Contact Us
If you have any questions or concerns about our shipping and delivery policy, please contact us at customercare@vogran.com.
- Changes to this Policy
We reserve the right to update this policy to reflect changes in our shipping practices or legal requirements. Any modifications will be effective immediately upon posting on our website.